Privacy Policy

OKTOSUP, with address at Circuito Isla Santa Margarita street, Cabo San Lucas city, municipality of San José del Cabo, C.P. 23454, in the entity of Baja California Sur, Mexico, and internet portal www.oktosup.com, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:

For what purposes will we use your personal data?
Additionally, we will use your personal information for the following secondary purposes that are not necessary for the requested service, but that allow and facilitate us to provide you with better service:

Verify your identity
Marketing or advertising
Commercial prospecting

In case you do not want your personal data to be used for these secondary purposes, please indicate below:

I do not consent to my personal data being used for the following purposes:
[ ] Verify your identity
[ ] Marketing or advertising
[ ] Commercial prospecting

The refusal to use your personal data for these purposes may not be a reason for us to deny you the services and products you request or contract with us.

What personal data will we use for these purposes?
To carry out the purposes described in this privacy notice, we will use the following personal data:
• Name
• Nationality
• Cell phone
• Email

How can you access, rectify or cancel your personal data, or oppose its use?

You have the right to know what personal data we have about you, what we use them for and the conditions of use we give them (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when it considers that it is not being used properly (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit the respective request through the following means:
Email, phone

Regarding the procedure and requirements for the exercise of your ARCO rights, we inform you of the following:
a) Through what means can the holder and, where appropriate, his representative, as well as the personality of the latter, prove their identity?
official identification

b) What information and/or documentation should the application contain?
Name, phone and email
c) In how many days will we respond to your request?
7 business days
d) By what means will we communicate the response to your request?
email
e) In what media can the personal data you request be reproduced?
none
f) We put at your service the following forms or systems to facilitate the exercise of ARCO rights:
phone and email
g) For more information about the procedure, we make the following means available:
phone and email

The contact details of the person or department of personal data, which is in charge of processing the requests for ARCO rights, are the following:

a) Name of the person or department of personal data: OKTOSUP / CUSTOMER SERVICE
b) Address: Circuito Isla Santa Margarita street, Cabo San Lucas, San José del Cabo, C.P. 23454, in the entity of Baja California Sur, Mexico
c) Email: oktosup@gmail.com
d) Telephone number: 6241175371

You can revoke your consent to the use of your personal data

You can revoke the consent that, if applicable, you have given us for the processing of your personal data. However, it is important that you bear in mind that not in all cases we will be able to attend to your request or terminate the use immediately, since it is possible that due to some legal obligation we would need to continue processing your personal data. Likewise, you must consider that for certain purposes, the revocation of your consent will imply that we cannot continue providing the service you requested, or the termination of your relationship with us.

To revoke your consent you must submit your request through the following means:
email
Regarding the procedure and requirements for the revocation of your consent, we inform you of the following:

a) Through what means can the holder and, where appropriate, his representative, as well as the personality of the latter, prove their identity?
email / official ID
b) What information and/or documentation should the application contain?
full name, date, email, phone
c) In how many days will we respond to your request?
7 business days
d) By what means will we communicate the response to your request?
email
e) For more information about the procedure, we make the following means available:
phone and email

How can you limit the use or disclosure of your personal information?
In order for you to limit the use and disclosure of your personal information, we offer you the following means:
Email
The use of tracking technologies on our website
We inform you that on our website we use cookies, web beacons or other technologies, through which it is possible to monitor your behavior as an internet user, as well as to provide you with a better service and experience when browsing our page. We will use the personal data that we collect through these technologies for the following purposes:

provide the services and products we offer

The personal data we obtain from these tracking technologies is as follows:
Identifiers, username and passwords of a session
User preferred language
Region in which the user is located
User’s browser type
User operating system type

Date and time of the start and end of a user session
Searches made by a user

How can you find out about changes to this privacy notice?
This privacy notice may undergo modifications, changes or updates derived from new legal requirements; of our own needs for the products or services we offer; of our privacy practices; Changes in our business model, or other causes.

We promise to keep you informed about the changes that this privacy notice may undergo, through: Section on the website, email.
The procedure through which notifications about changes or updates to this privacy notice will be carried out is as follows:
section on website

Last update: 11/11/2022